efolkMusic
Help & Contact
We answer most e-mails the same
day, usually within 2-3 hours. Please tell us what operating system and browser
you use. Call our toll-free number: 1-800-516-2755 between 9AM-5PM EST, M-F
and we'll be glad to take your order. We accept Visa, MasterCard, American Express,
Discover and PayPal. All
prices are listed in US dollars
(Scroll
down for downloading/previewing Help)
Frequently Asked General Questions:
Q: I am trying to find the printable list of tunes on the sampler you sent me,
but cannot find it on your site. I have really enjoyed the sampler.
It's right here: http://www.efolkmusic.org/members/
Q: When will my order arrive?
A: 75% of orders are in stock and shipped within 24 hours from our centrally located
Iowa warehouse. Standard shipping is USPS First Class, so expect your order in 4-6
days. Items that are on-order are noted "Ships in 4-7 days" on the artist's page.
You will get an e-mail confirmation after you've placed your order, as well as whenever
partial or complete shipment is made.
Q: How much does shipping cost?
A: Standard CD shipping and handling is $4.00 for the first CD and $2.00 for each
additional CD, First Class USPS; overnight is available. MP3s ship for free of course,
a very eco-friendly way to get music!
Shipping Options: (Amounts
are in US dollars) US domestic standard shipment is USPS First Class, as above;
Domestic Overnight $17.00 for first CD, $5.00 for each additional CD; Non-US orders:
Air-Mail $6.00 for first CD, $3.00 for each additional CD; Non-US orders can be
shipped Air-Mail with no jewel box for $4.00 /first CD, $2.50 for each additional
CD; .
Q: How do I return an item?
A: Just e-mail us at support@efolkMusic.org
and we'll send you instructions for returning the item(s). We guarantee your satisfaction,
or you get your money back, period!
Q:How do I use my member discount?
A: It's calculated automatically when you check out.
efolkMusic
Previews:
efolkMusic uses a pop-up flash player to stream MP3 previews, it requires no media
player, just a flash-enabled browser.
They are designed
to work for all connection speeds, but they obviously work better on faster connections.
If you have any trouble hearing previews, please write
support@efolkMusic.org and we will try to help you.
DOWNLOAD
HELP:
Need help previewing and downloading? Here are some tips >>>
Q: What
exactly can I download from efolkMusic?
A: We offer music files with .mp3 extension, standard "MP3" files.
Q: What's the quickest and easiest way to get it all working?
A: Ask a teenager for help. Don't spend hours hacking over this if you
know somebody who's done it already, and I'll bet you do. We could never keep up
with every Operating System/ Media Player(s) combination out there. We like Amazon's Help page. They spent millions on it, I'm sure.
Q: What types of files do
you offer on efolkMusic?
A: All files formatted after June 2004 are 192kbps unprotected stereo MP3
files,
Earlier files are MP3, 128kbps stereo, extension.
You do need a media player on your computer to play these files, like Winamp, RealOne,
or Windows Media Player. NOTE:Your computer's music program may change this
extension during downloading to suit it's needs, but trust me, it's just a plain-old
mp3 file. Don't install too many media players- they'll fight each other.
Q: What Is a "Download"?
A: MP3 is a standard file format that allows you to download near-CD quality music
and audio from the web. You can now download any of several hundred thousand song
files posted online from various services, make custom song playlists from music
in your CD collection, and take part in the biggest music community on the web!
Q: How Does it Work?
A: Compression shrinks audio files in such a way that sound quality is preserved,
but the file size is significantly smaller than it would be as a regular CD song
file. This means you're able to download an entire song in only a few minutes. (A
3-minute song downloads in about 10 minutes with a 56k modem) After that, you can
play the song instantly–as many times as you want--regardless of your modem speed!
Q: Is it legal?
A: Yes. MP3 is simply a file format. However, it can be used either legally
or illegally. Using an MP3 is legal if the song's copyright holder has granted permission
to download and play the song. All songs available for download at efolkMusic are
by permission of the artist. Also, it is legal to make copies from CD for
personal use. However, it is illegal to encode MP3s from CD and trade them without
permission from the copyright holder.
Q: I've succeeded
in downloading some tracks, but now I can't find them. What can I do?
A: The Windows operating system relies on "File Associations" to open the
various types of files with different programs you have installed on your computer.
When you install programs, usually these programs will automatically associate the
types of files that they can manipulate. For instance, if you install a Photo Editor
program, the program will tell Windows to run your Photo Editor program whenever
the user (you) double-clicks on an Image File. This is a file association. When
downloading files from the Internet through your browser, your browser by default
gives you the option to either save the file in a location on your hard drive that
you choose, or you can choose to run the file with whatever program you have associated
with it. If you see a box pop up with the title "File Download" and a question,
"What would you like to do with this file?" Click on the button to the left of "Save
this file to disk". There's also a checkbox in this popup box that says "Always
ask before opening this type of file". Make sure it's checked, so that you see the
popup box every time you download a file.
Unfortunately, with
newer MP3 players, they tell your Internet browser to bypass the helpful "File Download"
popup box altogether, and start playing your MP3 file automatically. This can be
frustrating if you want to save the file in a specific place. By default, most MP3
players will save the file somewhere in the Windows Temporary directory, (usually
C:\windows\temp) with an unusual file name. If you never see the "File Download"
popup box, saving your MP3 files in a specific place is going to be difficult.
What you have to
do is remove all file associations for MP3 files. To do this, open Windows Explorer
by right-clicking the Start button once, and clicking on EXPLORE in the menu that
pops up. (This is Windows Explorer, NOT Internet Explorer.)
When Windows Explorer
is running, click on VIEW at the top of the window, then Folder Options. This will
open up a second window. In the "Folder Options" window, click on the File Types
"tab" located near the top of the window. In the list box, you need to find the
"Registered File Type" that accesses files with the MP3 extension. It can be named
anything, depending on what MP3 program you use. Left Click once on each Registered
File Type till you see MP3 next to Extension in the File Type Details portion of
the window. Once you've found your MP3 file association, highlight it by clicking
once, then click REMOVE. This will delete your file association for MP3 files. You
won't be able to double click on MP3 files to make them play anymore, but you should
be able to download them to a particular directory through your Internet Browser.
Alternatively, try
reinstalling your Internet Browser. This will restore your defaults and most likely
allow you to see the File Download box again.
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