Help@efolkMusic
We answer most e-mails the same day, usually within 2-3 hours.
Please tell us what operating system and browser you use. Call
our toll-free number: 1-800-516-2755 between 9AM-5PM EST,
M-F and we'll be glad to take your order. We accept Visa, MasterCard
and Discover All prices are listed in US dollars.
(Scroll
down for downloading/previewing Help)
Frequently
Asked General Questions:
Q: I am trying to find the printable list of tunes on the
sampler you sent me,
but cannot find it on your site. I have really enjoyed the sampler.
It's right here: http://www.efolkmusic.org/members/
Q: When will my order arrive?
A: 75% of orders are in stock and shipped within 24 hours from our
centrally located Iowa warehouse. Standard shipping is USPS First
Class, so expect your order in 4-6 days. Items that are on-order
are noted "Ships in 4-7 days" on the artist's page. You
will get an e-mail confirmation after you've placed your order,
as well as whenever a shipment is made.
Q: How
much does shipping cost?
A: Standard CD shipping and handling is $3.50 for the first CD and
$1.50 for each additional CD, First Class USPS; overnight is available.
MP3s ship for free of course, a very eco-friendly way to
get music!
Shipping
Options: (Amounts are in US dollars) US domestic standard shipment
is USPS First Class, as above; Domestic Overnight $17.00 for first
CD, $5.00 for each additional CD; Non-US orders: Air-Mail $6.00
for first CD, $3.00 for each additional CD; Non-US orders can be
shipped Air-Mail with no jewel box for $3.50 /first CD, $2.50 for
each additional CD; .
Q: How
do I return an item?
A: Just e-mail us at support@efolkMusic.org
and we'll send you instructions for returning the item(s). We guarantee
your satisfaction, or you get your money back, period!
Q:How do I use my member discount?
A: It's calculated automatically when you check out.
efolkMusic
Previews:
efolkMusic uses two methods for streaming previews- RealAudio,
which requires a RealOne player from
Real.com (the links say "RA PREVIEW"), and MP3 streaming,
which is supported by all the major media players (the links say
"MP3 PREVIEW").
Both
of these methods allow you to listen to tracks without downloading;
they are designed to work for all connection speeds, but they obviously
work better on faster connections. If you have any trouble
hearing previews, please write support@efolkMusic.org
and we will try to help you.
DOWNLOAD
HELP:
Need help previewing and downloading?
Here are some tips >>>
Q:
What exactly can I download from efolkMusic?
A: We offer music files with .mp3 extension, standard "MP3"
files.
Q: What's the quickest and easiest way to get it all working?
A: Ask a teenager for help. Don't spend hours hacking
over this if you know somebody who's done it already, and I'll bet
you do. We could never keep up with every Operating System/ Media
Player(s) combination out there. We like Amazon's
Help page. They spent millions on it, I'm sure.
Q:
What types of files do you offer on efolkMusic?
A: All files formatted after June 2004 are 192kbps AAC files,
like iTunes uses only with a higher bit rate (they use 128kbps),
and have a file extension of .m4a. It is supported by all the major
players. Earlier
files are MP3, 128kbps stereo, extension .mp3.
You do need a media player on your computer to play these files,
like Winamp, RealOne, or Windows Media Player. NOTE:Your
computer's music program may change this extension during downloading
to suit it's needs, but trust me, it's just a plain-old mp3 file.
Don't install too many media players- they'll fight each other.
Q:
What Is a "Download"?
A: MP3 or AACis a standard file format that allows you to download
near-CD quality music and audio from the web. You can now download
any of several hundred thousand song files posted online from various
services, make custom song playlists from music in your CD collection,
and take part in the biggest music community on the web!
Q: How Does it Work?
A: Compression shrinks audio files in such a way that sound quality
is preserved, but the file size is significantly smaller than it
would be as a regular CD song file. This means you're able to download
an entire song in only a few minutes. (A 3-minute song downloads
in about 10 minutes with a 56k modem) After that, you can play the
song instantly–as many times as you want--regardless of your
modem speed!
Q: Is it legal?
A: Yes. MP3 or AAC is simply a file format. However, it can be used
either legally or illegally. Using an MP3 is legal if the song's
copyright holder has granted permission to download and play the
song. All songs available for download at efolkMusic are by permission
of the artist. Also, it is legal to make copies from CD for
personal use. However, it is illegal to encode MP3s from CD and
trade them without permission from the copyright holder.
Q:
I've succeeded in downloading some tracks, but now I can't find
them. What can I do?
A: The Windows operating system relies on "File Associations"
to open the various types of files with different programs you have
installed on your computer. When you install programs, usually these
programs will automatically associate the types of files that they
can manipulate. For instance, if you install a Photo Editor program,
the program will tell Windows to run your Photo Editor program whenever
the user (you) double-clicks on an Image File. This is a file association.
When downloading files from the Internet through your browser, your
browser by default gives you the option to either save the file
in a location on your hard drive that you choose, or you can choose
to run the file with whatever program you have associated with it.
If you see a box pop up with the title "File Download" and a question,
"What would you like to do with this file?" Click on the button
to the left of "Save this file to disk". There's also a checkbox
in this popup box that says "Always ask before opening this type
of file". Make sure it's checked, so that you see the popup box
every time you download a file.
Unfortunately,
with newer MP3 players, they tell your Internet browser to bypass
the helpful "File Download" popup box altogether, and start playing
your MP3 file automatically. This can be frustrating if you want
to save the file in a specific place. By default, most MP3 players
will save the file somewhere in the Windows Temporary directory,
(usually C:\windows\temp) with an unusual file name. If you never
see the "File Download" popup box, saving your MP3 files in a specific
place is going to be difficult.
What
you have to do is remove all file associations for MP3 files. To
do this, open Windows Explorer by right-clicking the Start button
once, and clicking on EXPLORE in the menu that pops up. (This is
Windows Explorer, NOT Internet Explorer.)
When
Windows Explorer is running, click on VIEW at the top of the window,
then Folder Options. This will open up a second window. In the "Folder
Options" window, click on the File Types "tab" located near the
top of the window. In the list box, you need to find the "Registered
File Type" that accesses files with the MP3 extension. It can be
named anything, depending on what MP3 program you use. Left Click
once on each Registered File Type till you see MP3 next to Extension
in the File Type Details portion of the window. Once you've found
your MP3 file association, highlight it by clicking once, then click
REMOVE. This will delete your file association for MP3 files. You
won't be able to double click on MP3 files to make them play anymore,
but you should be able to download them to a particular directory
through your Internet Browser.
Alternatively,
try reinstalling your Internet Browser. This will restore your defaults
and most likely allow you to see the File Download box again.
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